For race refund
1. All registered races will be able to withdraw and refund before the registration closing date.
2. Participants need to contact us at virtual.run.station@gmail.com and provide the following info for a refund:
- Invoice number
- Bank name
- Name
- Bank account number
3. All refunds will be credited to the participant's account within 1-3 working days.
4. We will notify the participant with proof through the same email once the refund was done.
For product refund
1. Exchange request must be submitted within 3 working days of the parcel being received.
2. Items must be in their original condition (tag intact, unworn, unwashed, and unaltered). All items are not to be soaked. Exchanges for items which do not meet all mentioned conditions will be duly declined.
3. All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited.
4, The returned item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please keep the tracking code with you in case we shall need them for reference.
5. We will get back to you once a return item is received by us and will email you the new tracking number for the exchange item.
6. All the return shipping cost is borne by buyer.
7. There might be +/-0.5 inches differences in the measurements given due to the different stretchable quality of the material. Please do check the measurements given in our products and compare with your existing dresses for best fit.
8. Color of products may varies due to studio lighting used and please allow 20% of color variation in real product as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will be charged a processing fee.
9. For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.
10. Materials used are not considered as defects and it is subjective.
11. Parcels returned to us before any acknowledgement/approval will not be entertained.
If you have any queries or comments, please drop us an email at virtual.run.station@gmail.com.
